Help & Support

1. Getting Started

What is Eolas?

Eolas is an AI-powered coaching platform for iOS and Android. You get access to a team of specialised AI coaches across different life domains — career, fitness, wellness, relationships, habit formation, and more. Each coach has a distinct personality, expertise, ultra-realistic voice, and their own memory of your conversations.

How do I create an account?

Download Eolas from the App Store or Google Play, then sign up using one of three methods:

• Email & password — enter your email and choose a password
• Apple Sign-In — sign up with your Apple ID
• Google Sign-In — sign up with your Google account

What's the difference between free and premium?

The free tier gives you access to 7 coaches with limited daily messages. Premium unlocks the full team of 15 coaches, unlimited messages, voice chat, weekly reflections, and cross-coach insights.

Which devices are supported?

Eolas is available on iOS and Android devices. You need a stable internet connection to use the app, as coaching conversations are generated in real time.

2. Coaches & Conversations

How many coaches can I talk to?

Free users can access 7 coaches. Premium subscribers get the full team of 15 coaches, each specialising in a different area of personal development.

Do coaches remember previous conversations?

Yes. Each coach maintains a persistent memory of your conversations, goals, and progress. When you return to a coach, they pick up right where you left off. Conversations are compressed after approximately 40 messages to keep things running smoothly, but the coach retains a summary of earlier context.

How does voice chat work?

Each coach has a unique, ultra-realistic voice powered by ElevenLabs. You can send voice messages that are transcribed automatically, and coaches respond with both text and audio. Voice chat is available to premium subscribers.

What are cross-coach insights?

When enabled, cross-coach insights allow your coaches to share relevant context about your progress with each other. For example, your fitness coach might be aware of stress your wellness coach has been helping you manage. You can toggle this on or off in your profile settings at any time.

3. Goals & Progress

How do I set a goal?

You can create goals during onboarding or at any time through your conversations with a coach. Each goal is associated with the coach who helps you work toward it. Goals can be tracked as active, completed, or abandoned.

Can I track multiple goals at once?

Yes. You can have active goals with multiple coaches simultaneously. Each coach tracks their own goals with you independently, so you can work on career goals with one coach and fitness goals with another.

What happens when I complete a goal?

Completed goals are preserved in your history so you can look back on your progress. Your coach will acknowledge your achievement and can help you set new goals to build on your momentum.

4. Subscription & Billing

How much does premium cost?

Premium pricing is shown in the app and varies by region. You can view current pricing by tapping the upgrade prompt within Eolas. Subscriptions are billed through the App Store (iOS) or Google Play (Android).

How do I upgrade to premium?

Open Eolas and tap any premium feature prompt, or go to Profile and select the upgrade option. You'll be guided through the purchase flow via your device's app store.

How do I cancel my subscription?

Subscriptions are managed through your device's app store, not within Eolas directly:

• iOS: Go to Settings > tap your name > Subscriptions > select Eolas > Cancel Subscription
• Android: Open Google Play > tap your profile icon > Payments & subscriptions > Subscriptions > select Eolas > Cancel subscription

You'll retain premium access until the end of your current billing period.

Can I get a refund?

Refunds are handled by Apple or Google, depending on where you purchased your subscription. You can request a refund through the App Store or Google Play. We cannot process refunds directly.

Can I use my subscription on multiple devices?

Yes. Your subscription is linked to your Eolas account, not your device. Sign in with the same account on any supported device and your premium access will be available.

5. Privacy & Security

How is my data secured?

All data transmitted between the app and our servers is encrypted using TLS. Your conversations and personal data are stored in secure cloud infrastructure with strict access controls. Only you can access your own data.

Are my conversations private?

Yes. Your conversations are private to your account. Conversation messages are sent to our AI provider (Anthropic) to generate coaching responses, but are not used to train AI models. See our Privacy Policy for full details on how your data is handled.

Can I delete my data?

Yes. You can delete your entire account and all associated data from Profile > Delete Account. This permanently removes all conversations, goals, profile information, and audio recordings. This action cannot be undone.

Where can I read the full privacy policy?

Our complete Privacy Policy is available on our website. It covers data collection, third-party services, your GDPR rights, and more.

6. Troubleshooting

The app isn't loading or is crashing

Try the following steps:

• Make sure you have a stable internet connection
• Close and reopen the app
• Check for app updates in the App Store or Google Play
• Restart your device
• If the problem persists, uninstall and reinstall the app (your data is stored in the cloud and won't be lost)

Voice chat isn't working

Voice features require microphone access. Check that you've granted Eolas microphone permission in your device settings. Also ensure you have a stable internet connection, as voice messages are transcribed and audio responses are generated in real time.

I'm not receiving notifications

Make sure notifications are enabled for Eolas in your device settings:

• iOS: Settings > Notifications > Eolas > enable Allow Notifications
• Android: Settings > Apps > Eolas > Notifications > enable notifications

Also check that you haven't disabled notifications within the app's profile settings.

How do I report a bug?

If you encounter a bug or unexpected behaviour, please email us at ash@labraxtech.com with a description of the issue, the device you're using, and your app version (found in Profile). Screenshots or screen recordings are helpful if possible.

7. Still Need Help?

If you couldn't find the answer to your question above, we're here to help. Reach out to us directly:

We aim to respond to all enquiries within 48 hours.